Frequently Asked Questions  
 
General  

Can I merge onlyeclaims.com software with the program I am currently using?
onlyeclaims.com is a stand alone software program and can’t be merged with other software

Can I copy all my patients’ names and addresses into the onlyeclaims.com software?
Yes. Your computer programmer or an onlyeclaims.com specialist can provide this service.

Does onlyeclaims.com technical support provide free unlimited service?
Our tech support specialists provide 14 days email assistance at no charge.
onlyeclaims.com software is so easy to use, there are few questions.

Does onlyeclaims.com provide in office support?
Yes. onlyeclaims.com software specialists can access your computer remotely via the internet for private, secure assistance.

Claim Fees  

What are sponsored insurance carriers?
These are your major private insurance companies. The fee is 19¢

What are non-sponsored insurance carriers?
These are carriers such as Medicare, Medicaid, and Blue Cross Blue Shield Network. The fee is 29¢

What are non-sponsored plus insurance carriers?
These are your private insurance companies that are cleared only by WebMd. The fee is 41¢

Are paper claims charged differently?
Claims that are not sent electronically are sent by mail. The fee is postage plus 29¢

Technical  

Can I transmit all my claims from different insurance carriers at the same time?
Yes. onlyeclaims.com batches all your claims to be sent at one time.

Can I transmit a single claim at any time?
Yes. You decide which claims to send at any time.

What internet browser is needed for transmitting my claims?
Microsoft Explorer is the only accepted browser.

Do I get charged for clearing house rejected claims?
No. You are charged only for claims transmitted to your insurance carriers.

Why does the clearing house reject claims?
Our clearinghouse is setup to correlate with the required standards.

How do I know if my claims are rejected?
Our clearing house posts in your account any claims rejected, and the reason.

Does onlyeclaims.com train my staff in medical claims?
No. onlyeclaims.com does not provide any training in coding. Our clearing house will assist you in resolving rejected claims.

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